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aplikacje

id #2636186 29.12.2021

IT Desktop Support Analyst Junior

1 PLN
znalezione na www.infopraca.pl
Opis stanowiska pracy IT Desktop Support Analyst Junior
Kraków
NR REF.: 1157400

Hays IT Contracting matches IT Contractors with the best employers. Our passion lies in helping people develop their professional careers in IT sector - quite simply, we power the world of work.
For our Client we are currently looking for qualified Candidates for the position of:

IT Desktop Support Analyst Junior (1st Line)

Location: Kraków (now 100% remote) but after covid they prefer work from the Cracow office.
Job type: contract B2B
Length: long term cooperation
Rate: 40 - 45 zł / hour net

Expectations:

  • Good problem solving skills and determining the root cause of issue or request.
  • At least 1 year of experience on a similar position (IT Specialist) or completed studies on technical university.
  • General IT terms understanding (VPN, LAN/WAN, Computer/Server, IT Security).
  • Windows client operating system support experience (home or business related).
  • Microsoft Office tools administration and troubleshooting would be nice to see experience
  • Basic understanding of Active Directory services.
  • Strong interpersonal and customer service skills.
  • Very good knowledge of English in written or communication form.
  • Professional communication skills.
  • Strong motivation to work in a dynamic international team as well as autonomously.
  • Knowledge of ITIL processes will be a strong advantage.

Tasks:

  • End user PCs analysis & issue troubleshooting.
  • Service requests implementation.
  • Determining the cause of the issue and ticket coordination.
  • Ticket escalation to the next level.
  • Technical documentation for IT teams’ revalidation and provide suggestions for improvement.
  • FAQ articles for user’s to improve IT knowledge of business users.
  • 3rd party software support (Adobe products, Office 365)
  • Active Directory OUs and accounts maintenance.
  • User account lifecycle support
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