id #2585818 22.11.2021

Lead Representative (Supervisory), Financial Services

znalezione na www.infopraca.pl
Opis stanowiska pracy Lead Representative (Supervisory), Financial Services
NR REF.: 1157559

For our client in banking industry we are looking for candidates to join a team in their office in Wrocław.

Team Description
We are building the team in Wroclaw, so we have number of open roles. You will be a member of a US Team but working day shift hours. With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. We`re building the team in Wroclaw, so we have number of open roles – join us today!

  • Supervises the end-to-end deliverables and overall service quality
  • Manages and plans for daily, weekly and monthly deliverables
  • Allocates and distributes work between assigned employees
  • Acts as the point of contact for the US Client Service Managers and is a point of escalation for issues and complex situations.
  • Acts as production support to provide deal coverage when necessary.
  • Works with the US Client Service Mangers to ensure the billing and receivables functions are completed in timely manner
  • Oversees the creation of monthly, quarterly, and annual reports and ensures all information has been recorded
  • accurately.
  • Works in close collaboration with internal and external teams, building relationships
  • Actively contribute to process improvement thorough sharing of ideas and solutions to improve team efficiency and client experience
  • Serves as the technical expert for processes and associated systems
  • Develops and manages training plans for each assigned financial representative
  • Monitors progress of staff training and ensures that courses are being attended and completed
  • Assists Team Leader in building the development plan for each assigned financial representative
  • Supports Team Leader in the management of staff by contributing to Mid-Year and Year End Reviews and participating in the reviews.
  • Provides regular feedback to the Team Leader on performance of each assigned team member.
  • Ensure compliance with all internal policies, department guidelines, and external regulation.
  • Conducts quality review checks and ensures that breaches are escalated.
  • Oversees the planning and execution of strategic product and service delivery enhancements and client implementation and plan redesign work.

  • Previous experience in Financial Services would be a strong asset
  • Senior specialist level experience
  • Fluent spoken and written English language skills
  • Experience in written client communication
  • Flexibility and ability to multi-task
  • Mathematical aptitude and problem-solving skills
  • Detail oriented, strong organizational skills, and high degree of accuracy

What you will get in return:
Client provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits were carefully selected to build your comfort of working and help you reach your personal goals:
  • Full time contract of employment
  • Life and medical insurance, pension scheme
  • Diverse and inclusive environment strengthened with your unique perspective
  • Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
  • Parental support, including back-up childcare, on-site kindergarten and buddy program
  • Structured career development and
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