The role of the UC Engineer involves interpreting business, security and regulatory requirements and designing solutions to meet those requirements. This will include sustaining and developing the current products and ensuring the solutions offered are the best of breed and most appropriate for UBS. Liaising with vendors, business users, IT support staff and UBS security/risk officers is part of the role. Internal teams require comprehensive, clear and concise documentation regarding all aspects of each solution. Administrative processes associated with installing and maintaining solutions must be carefully adhered to and automated with scripts where possible.
A Unified Communications, Zoom/Webex engineer to work as part of a distributed Real Time Communications Engineering team committed to delivering a modern, effective and fast-developing Unified Communications service.
These services are integrated into UBS Enterprise Voice & Video (Avaya & Cisco), Compliance services (Actiance Vantage), and the usual Provisioning, Management and Monitoring tools expected in any Global service environment. Endpoints include standard desktop / BYOD, Thin / VDI (Citrix HDX) and Mobile.
The role requires SME-level technical knowledge in Microsoft UC technology, with experience in designing, documenting, building and certifying solutions in a large global organization. In addition experience of certifying and deploying external Web Conferencing services such as Webex and Zoom would be of benefit, as would experience with enterprise Voice & Video. The ability to develop tools and processes to integrate and augment UC services into the working environment is essential.
The role is primarily Engineering but also requires a level of Operational L3 support, augmenting the ability of the service operations team in diagnosing and fixing problems.
The individual should be passionate about IT, be able to work effectively independently and as part of a wider distributed team
Experience in defining and delivering Zoom and Webex Web Conferencing services to a large Business environment.