id #2391300 10.09.2021

L2 End User Support Analyst

znalezione na www.infopraca.pl
Opis stanowiska pracy PROJECT DESCRIPTION

The IT service desk is responsible for providing End User Support for all employees globally. Focus area is to handle incident life cycle promptly & efficiently for Infra related issues and most importantly, enhance user experience.

  • Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk.
  • Swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes
  • Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk
  • Liaise with Product Owner or Engineering
  • Confident communicator that can explain technology to non-technical audience by understanding client needs and translating this into products and services
  • Define workarounds for known errors and initiate process improvements
  • Provide workstation support (Thin Clients, DTP desktops/notebooks, Bring Your Own Device as well as Mobile Devices)
  • Assist with Desktop Virtualization projects as in BOYD/ iPads / Remote Connection solutions
  • Support two-factor authentication based on a user certificate with keys stored in secure hardware features (BYOD)


  • Ideally 3+ years of End User support experience, preferably in a large organization
  • Proficient in English language (Verbal/Written).
  • Hands on experience on application level troubleshooting*Profound experience in MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook), Office 365, Splunk, Citrix and Skype for Business
  • Hands on experience in troubleshooting Password, Windows 10/ 7 and 2016, MS Outlook, O365, Skype and mobility products for end user applications
  • Knowledge of ticketing tool (GSNOW or any other)
  • Strong team player with service-oriented attitude and customer focus
  • Demonstrates analytical, problem solving and documentation skills



  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world
Przed tym, jak skontaktować się z autorem ogłoszenia, prosimy, uważnie zapoznać się z treścią sekcji" Poszukujący" na stronie reguł.
  • Proszę, napisz Twoje imię. Wpisz Twoje imię i nazwisko oddzielone spacją (na przykład Jane Miller)
  • Pole „Twój e-mail” nie może być puste Wprowadź część adresu po symbolu "@". Adres "test @" niekompletny
  • Proszę, napisz wiadomość.
  • Maks. 3 MB. Formaty: pdf, rtf, doc, odt, xls, txt
  • Zalecane formaty: jpg, png, gif, bmp
  • lub Odwołanie
Gratulacje, Twoja aplikacja została wysłana! Powodzenia!
Wystąpił błąd podczas wysyłania CV

Podobne pozycje

Polska, Katowice 22.09.2021
Senior Java Software Engineer 1 zł
znalezione na www.infopraca.pl
Polska, Lublin 21.09.2021
Front-End 1 zł
znalezione na www.infopraca.pl
Polska, Warszawa 21.09.2021
RtR Accountant with French/German 1 zł
znalezione na www.infopraca.pl
Polska, Poznań 22.09.2021
Intelligent Automation (IAS) Developer 1 zł
znalezione na www.infopraca.pl
Polska, Warszawa 22.09.2021
Business Intelligence Consultant 1 zł
znalezione na www.infopraca.pl
Click to show more