Business contact specialist with Spanish / Italian / German

You will be responsible for:

• contact with the customer, by phone and e-mail (incoming calls)
• first line of business customer support (about 6-8 phone calls a day); 30% by phone, the rest by e-mail and administrative services
• various inquiries regarding the e-banking platform (e.g. the customer does not know how to make a transfer or has a general problem with the transfer - he calls you or writes an e-mail; if you do not know how to solve such a problem, you forward to another team that can check problem and come back to them with the answer)
• if you see that a client has problems, you offer him training and teach him how to use the application

Requirements:

• Some experience in customer service
• Experience in banking area will be a plus
• Ability to work independently to deliver against objectives to the required quality standards
• Knowledge of English– minimum B2 level
• Knowledge of Italian / Spanish / German - at C1 level minmum

Our client offers:

• Interesting path of career in an international organization;
• Employees’ benefits: private medical care, Multisport Card, life insurance;
• Free card to the parking very close to the building and bicycle racks;
• No dress code and no mobile devices restrictions;
• Free of charge fitness classes in the mornings and afternoons;
• Relax and games room during breaks;
• Free fruits and unlimited coffee and tea;
• Working hours: 8-16, 9-17, 10-18